Privacy Policy

1. Who we are

We are Agent Mantis, a software company based in New South Wales, Australia. Our goal is to provide great software while protecting your personal information and being transparent about how we use it.

You can contact us any time at privacy@agentmantis.com if you have questions about this policy or your data.

2. What this policy covers

This policy explains:

• What personal information we collect
• Why we collect it
• How we store and protect it
• When we share it
• Your rights and choices
• How you can contact us about privacy

We follow the Australian Privacy Principles (APPs), GDPR (EU/UK), CCPA/CPRA (California), and key EU AI Act transparency rules.

3. The information we collect

We collect only what we need to provide and improve our service.

We may collect:

• Account info: your name, email, company, and password
• Payment info: billing details (handled by our payment provider – we don't store credit card numbers)
• Usage info: how you use our app, device/browser type, log data, and crash reports
• Support info: any messages or attachments you send to us
• AI interactions (if applicable): prompts or inputs you provide when using AI-powered features

We do not sell or rent your personal information.

4. Why we collect it

We collect information to:

• Create and manage your account
• Provide and improve our services
• Respond to your questions and feedback
• Send service updates or security notices
• Meet legal or regulatory requirements
• Keep our systems secure and reliable

We only use your information for these purposes and never for anything unrelated.

5. How we store and protect your data

We use secure, modern cloud infrastructure (for example, Azure or GCP) located in Australia and/or other regions. Your data is encrypted in transit and at rest.

We keep your information only as long as needed to:

• Provide the service
• Meet legal or accounting obligations
• Resolve disputes

When data is no longer needed, we securely delete or anonymize it.

6. Sharing your information

We may share limited data with:

• Service providers who help us run our business (e.g., hosting, billing, analytics)
• Legal authorities, if required by law
• Business transfers, if we merge or sell part of our company

Every third party we work with must follow privacy and security standards equal to ours. We do not sell or share your data for advertising.

7. International data transfers

If we transfer your data outside Australia (for example, to the EU or US), we make sure it's protected under equivalent legal safeguards, such as:

• Standard Contractual Clauses (GDPR), or
• Other approved data transfer agreements

8. Your rights

Depending on where you live, you have rights to:

• Access your personal data
• Correct or update it
• Delete it
• Download it (data portability)
• Object to or limit how we use it
• Withdraw consent at any time

You can exercise these rights by emailing privacy@agentmantis.com. We'll respond within 30 days (or sooner if required by law).

9. Cookies and analytics

We use cookies and analytics tools to:

• Remember your preferences
• Improve performance and usability
• Understand usage patterns (in aggregate only)

You can disable cookies in your browser settings. Some features may not work without them.

10. AI features (if applicable)

If our software includes AI tools:

• We clearly mark AI-generated content
• We don't use your data to train external AI models
• AI features follow the EU AI Act principles of transparency, safety, and human oversight
• You can request deletion of AI interaction data at any time

11. Children's privacy

Our service is not designed for children under 16. We don't knowingly collect their information. If you think a child has provided data, contact us and we'll delete it.

12. Changes to this policy

We may update this policy from time to time. If we make major changes, we'll let you know by email or a notice in the app. The latest version will always be available at agentmantis.com/privacy-policy.

13. How to contact us

Email: privacy@agentmantis.com
Mail: Agent Mantis Pty Ltd
[Company Address, NSW, Australia]

If you're not satisfied with our response, you can contact:

• The Office of the Australian Information Commissioner (OAIC)
• Or, if in the EU/UK or California, your local data protection authority